The name of the game in the insurance world is deny, delay, defend- --do anything to avoid paying claims. For companies like Allstate, there are corporate training manuals explaining how to avoid payments, portable fridges awarded to adjusters who deny the most claims, and pizza for parties to shred documents. The insurance infdustry is exempt from anti-trust laws. While the industry is regulated on a state level ( where not pre-empted by federal law) laws and regulations promoted by pro-business/anti-consumer governors (such as Mark Sanford of SC) give the industry unfettered ability "to rape and pillage" the consuming public.
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There is no greater poster child for insurance industry
greed than Allstate. According to CEO Thomas Wilson,
Allstate's mission is clear: "our obligation is to earn a
return for our shareholders." Unfortunately, that dedication
to shareholders has come at a price. According to
investigations and documents Allstate was forced to
make public, the company systematically placed profits
over its own policyholders. The company that publicly
touts its "good hands" approach privately instructs
agents to employ a hardball "boxing gloves" strategy
against its own policyholders.
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